Refunds
Refund Policy
A digital product written on request, and a fair way to handle it when something doesn't work.
What you are buying
The Heartwise Deep Dive is a digital, AI-generated product: a one-time purchase of $5.99 USD that writes a personalised read from your own answers and your own story.
Generation begins shortly after your payment is confirmed, and the finished read is made available to you on the site and sent to the email address you gave.
Completed and delivered purchases
Because the read is written for you and starts processing almost immediately after payment, Deep Dives that have been successfully generated and delivered are generally non-refundable.
If something went wrong on our side
If you were charged but your Deep Dive could not be generated or delivered because of a technical failure on our side, please contact support. We will look into it and, where the read cannot be delivered, arrange a refund.
Duplicate or erroneous charges
If you were charged more than once, or charged in error, report it and it will be corrected.
How refunds are handled
Any refund that is legally required or otherwise approved is processed through our payment provider, Paddle, which is the Merchant of Record for all Heartwise orders. Refunds are returned to the original payment method.
To request a refund or raise a billing issue, visit paddle.net, or use the support details on your receipt.
Your legal rights
Nothing in this policy removes or limits any consumer rights you have that cannot legally be excluded, including rights that may apply under the law where you live.